Wide Eye Communications takes the privacy of your information very seriously and this policy sets out the fair and lawful basis upon which we collect, process and use your information and how we keep it secure.
Who are we?
Wide Eye Communications is a limited company. Our company registration number is 3965131. Our registered address is 11 Matford Lane, Exeter, EX2 4PS. We provide video production and other creative services to clients.
How do we collect information about you?
We have the following ways to collect information about you:
- Website enquiry form
- Video/photography release form
- Contract agreement
- Email enquiry
- Anonymous cookie information
By filling out our website enquiry form we will collect the following data:
- Your name
- Your contact information; email addresses and/or telephone number
By filling out our video/photography release form we will collect the following data:
- Your name
- Your contact information; address, email address and telephone number
We collect additional information from you when you become a Client. This additional information includes:
- Contract relevant information
This information is stored on our database which is accessed securely.
How do we use your information
Your information will only be used in a way which has a lawful basis, i.e. there is a contract, a legal obligation or a legitimate interest. We may use your data for the following reasons:
- To respond to your enquiry or interest in our services
- To provide contracted services
- Internal record keeping
- To comply with the law
- Update you with relevant business information about Wide Eye
We review our retention periods on a regular basis, but we are legally required to hold some information to fulfil statutory obligations. We will hold your information for as long as is necessary for the relevant activity.
Third party service providers
We will not sell or share your information to third parties for marketing purposes.
For all our 3rd party providers we have done due diligence and they are compliant. When we use third party providers, we disclose only the information that is necessary to deliver the service. We employ the services of trusted parties for dealing with certain processes necessary for our operations, for collating newsletter responses, Cloud based data transfer and we use secure Cloud based accounts system for managing our Customer financial accounts.
Our website and email are provided by established suppliers that employ industry standard protocols and systems.
We will disclose your information if we are obliged or permitted by law to do so.
At any time you have the right to request and view your personal data held by Wide Eye. Your rights also include
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to object
Please contact us on [email protected] if you would like to exercise any of the above rights. We will provide a response within 5 working days.
You also have the choice to unsubscribe to any business communications that we may send you. This feature is included in all e-marketing campaigns.
Data security is of great importance to Wide Eye and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected. We endeavour to protect your personal data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your data transmitted electronically.
We will inform you if a breach occurs and that we consider your data exposure to be a risk to you and your rights.
Links to other websites
You may contact Wide Eye by email at [email protected]